Terms of service

Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

Contracting party, conclusion of the contract, correction options

The purchase contract is concluded with:

Parvum B.V.
Peppelkade 21
3992 AL Houten
Netherlands
Phone: +31 30 700 9748
Email: support@parvum.com
Commercial register: Kamer van Koophandel (KvK) No. 86625330
VAT number: NL864027345B01

The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained for this purpose in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping basket. Receipt of your order is confirmed by email immediately after the order has been submitted. We accept your offer within two days by sending a declaration of acceptance in a separate email, by having the goods delivered or, where applicable, when the payment transaction is carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the payment method selected (see under “Payment”). The alternative relevant to you is determined by whichever of the listed events occurs first.

Contract language, storage of the contract text

Language(s) available for concluding the contract: German, English, French, Dutch, Spanish, Portuguese, Italian, Polish, Danish, Swedish, Finnish, Greek

We store the contract text and send you the order details and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

Prices

The prices stated in our online shop are final prices and include the statutory VAT. Any shipping costs are shown separately (see “Delivery terms”).

Delivery terms

Shipping costs may be charged in addition to the stated product prices. Further details on any applicable shipping costs can be found in the offers.

We ship the products to the delivery address provided during the ordering process.

In principle, you have the option of collecting the goods from Parvum B.V. Peppelkade 21 3992 AL Houten Netherlands during the business hours stated below: Immediately after ordering, unless otherwise stated

Payment

In principle, the following payment methods are available in our shop. You can see which payment methods are available in your country during the ordering process.

  • Credit card (Visa, Mastercard)
  • Apple Pay, Google Pay
  • PayPal
  • iDEAL | Wero
  • Bancontact
  • BLIK
  • MobilePay
  • Klarna (invoice, direct debit, instalment purchase)
  • Prepayment by bank transfer

With credit card, Apple Pay, Google Pay, PayPal, iDEAL | Wero, Bancontact, BLIK and MobilePay, payment is processed immediately after the order has been placed.

Klarna: Payment is made to Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, and is generally subject to a successful address and credit check. For purchases on invoice, the amount is due 30 days after the goods have been shipped. For direct debit, your account is debited after shipment; Klarna will inform you of the date in advance. For instalment purchases, you pay in up to 36 monthly instalments in accordance with Klarna’s payment plan.

Prepayment: You will receive our bank details in the order confirmation. Please transfer the amount within 7 days; the goods will be shipped once payment has been received.

Further information is provided during the ordering process.

Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your rights under the legal guarantee of conformity. However, it helps us to assert our own claims against the carrier or the transport insurer.

Legal guarantee of conformity and commercial guarantees

Liability for defects

The statutory liability for defects applies.

When purchasing goods, the legal guarantee of conformity has a minimum duration of two years. If a longer period applies under the law of the country in which you have your habitual residence, that longer period shall apply. An overview can be found in the annex “Legal guarantee by country”. With regard to the legal guarantee for goods, please also note the harmonised notice on the legal guarantee of conformity pursuant to Commission Implementing Regulation (EU) 2025/1960.

Commercial guarantees and customer service

Information on any additional commercial guarantees that may apply and their exact terms can be found with the respective product and on special information pages in the online shop.

Customer service: If you have any questions, complaints or objections, you can contact our customer service on working days at support@parvum.com.

Liability

For claims arising from damage caused by us, our legal representatives or our vicarious agents, we are always liable without limitation in the event of injury to life, body or health, in the event of an intentional or grossly negligent breach of duty, in the case of guarantee commitments, where agreed, or insofar as mandatory product liability law applies. In the event of a slightly negligent breach by us, our legal representatives or our vicarious agents of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract in the first place and on whose compliance the contracting party may regularly rely (essential contractual obligations), liability is limited in amount to the damage that was foreseeable at the time the contract was concluded and that typically has to be expected. In all other respects, claims for damages are excluded.

Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

Applicable law

The law of the Netherlands applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

Annex: Legal guarantee by country

The legal guarantee is governed by the law of the country in which you have your habitual residence. The following applies to deliveries to the countries listed below:

  • Germany, Austria, Belgium, Luxembourg, France, Monaco, Italy, Poland, Denmark, Greece: two years from delivery of the goods.
  • Spain, Portugal: three years from delivery of the goods.
  • Sweden: defects can be claimed within three years from delivery of the goods.
  • Netherlands, Finland: no fixed period; the decisive factor is the lifespan that can reasonably be expected for goods of this kind, but at least two years from delivery of the goods.

Your statutory rights remain unaffected by this overview.